Account and Data Deletion Request

You can request the closure of your account and deletion of eligible personal data by contacting our support team. We may need to verify that you are the account holder before processing your request.

Information covered by your request

• Personal and contact information linked to your account.
• Profile details, applications and documents you have submitted.
• Account usage records and support communications.
• Loan and transaction records, where they are no longer required to be retained.

Information that may be retained

Some records may need to be kept for legal, regulatory, accounting, security or dispute-resolution purposes. These can include KYC, loan, payment and audit records. Records that must be retained are not deleted immediately and remain subject to applicable protection requirements.

Before you request deletion

• Only the account holder may request account closure.
• Deletion does not cancel outstanding repayment obligations.
• Once account closure and deletion are complete, deleted information cannot be restored and access to the closed account ends.
• Uninstalling the app does not itself submit an account deletion request.

Send your request

Email supports@valendrixfintechprivatelimited.com with the subject Sunny Rupee - Personal Loan - Account and Data Deletion. Include your registered mobile number and whether you are requesting account closure, data deletion or both.

Our support team will review your request, explain any verification needed and communicate the expected processing time. Do not include passwords, OTPs, PINs or copies of identity documents in your initial email.